Frequently Asked Questions

Everything you need to know about your NuFACE journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 60-day money-back guarantee on all devices purchased directly from our website. Accessories and topicals must be unopened and returned within 30 days.

Do NuFACE devices come with a warranty?

Yes, all NuFACE devices include a 1-year limited warranty that covers any manufacturer defects or mechanical issues.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Afterpay and Klarna.

How do I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.

Can I use my device outside of the United States?

NuFACE devices are designed with universal voltage (100-240V), making them compatible for international use with the appropriate plug adapter.