Returns & Exchanges

We want you to love your NuFACE results, which is why we offer a 60-day money-back guarantee on all devices and a 30-day return window for topical skincare products. If you are not completely satisfied with your purchase, simply follow our streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is authorized, you will receive a prepaid shipping label via email to ensure a tracked and secure delivery back to our warehouse.

• 3.
  Pack Your Device

  Securely pack your NuFACE device, including all original accessories and power adapters, into the original packaging to prevent damage during transit.

• 4.
  Drop Off and Refund

  Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.